• Q: Does it cost anything to join the Rewards program?

    No, there is no cost to join.

  • Q: How do I join?

    Enroll online at hitsupplements.com/my-account

  • Q: How do I earn points?

    You earn points for every qualifying purchase made on hitsupplements.com.

  • Q: How many points do I need to earn a Reward?

    You will receive a $5 reward once you earn 100 points.

  • Q: Is there a maximum number of points or Rewards I can earn?

    There is no limit to the amount of points you can earn. Some bonus point opportunities are limited in the number of times you can earn them.

  • Q: If I reach 200 points will I get two Rewards?

    You will earn a $10 reward once you reach 200 points. A maximum of $50 in rewards are available within an earning period.

  • Q: Do points ever expire?

    Yes, unused rewards will expire one year after they are earned.

  • Q: What happens to my points if I make a return?

    The points you earned from the purchase will be deducted from your total points.

  • Q: My point balance is less than the amount of points deducted for a return

    If there are not enough points available in your account, the result will be a negative points balance.

  • Q: What should I do if my points are not showing in my online profile?

    Points can take up to 48hours to post to your account. Points may not be available until the item has shipped and/or payment has been processed. If you are concerned about your point balance, contact info@hitsupplements.com.

  • Q: How can I track my points?

    You can track your points by accessing your account on hitsupplements.com.

  • Q: I have reached 100 points, when will I get my Reward

    Rewards are calculated daily and you should receive an email when you earn a reward. Be sure to check your account profile and keep your email up to date. Also be sure info@hitsupplements.com is added to your contacts to ensure your updates do not go to your spam.

  • Q: Why do I need a credit card when redeeming my Reward(s) online?

    A credit card is required for returns or if a reward is deemed invalid.

  • Q: I have more than one Reward, can I use them together?

    Yes, multiple rewards can be used together.

  • Q: How long are Rewards valid?

    Rewards are valid 60 days after they are issued.

  • Q: How will I receive my Rewards?

    You will receive an email notification when you earn a reward. You can also access your rewards through your account on hitsupplements.com.

  • Q: Can I give my Rewards to someone else?

    No, rewards are non-transferable and only available for the account that earned them.

  • Q: Are there any exclusions when using or redeeming a Reward?

    Yes there are some exclusions to redeeming rewards. They cannot be used for:

    1. Shipping charges
    2. Sales Tax
    3. Gift Cards